Refund Policy

Last updated: May 1, 2026

Thank you for shopping with Legacy Autobody Supply. We want you to be satisfied with your order and understand that returns are sometimes necessary. This policy explains when items may be returned and how refunds are handled.

Return Window

We accept returns of eligible products within 30 days of delivery.

Return Eligibility

To be eligible for a return, the product must be unopened, unused, undamaged, and in its original packaging with all labels, seals, accessories, instructions, and manufacturer packaging intact.

Products that have been opened, used, installed, mixed, sprayed, altered, damaged after delivery, or removed from their original packaging are not eligible for return.

Items That May Not Be Returnable

Some products cannot be returned due to safety, handling, manufacturer, or shipping restrictions. These may include opened chemicals, coatings, aerosols, adhesives, sealants, hazardous materials, special-order items, discontinued items, clearance items, and any product that cannot be resold as new.

How To Start a Return

To request a return, contact us at admin@legacyautobodysupply.com with your order number, the item you would like to return, and the reason for the return. Please do not send products back without contacting us first.

If your return is approved, we will provide return instructions. Items sent back without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as shipping the wrong item, or the item arrived damaged or defective. Original shipping charges are not refundable unless required by law or unless the return is due to our error.

We recommend using a trackable shipping method and properly packaging your return. We are not responsible for return shipments that are lost, damaged, or delayed in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at admin@legacyautobodysupply.com with your order number and photos of the product and packaging. We will review the issue and work with you on a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Please allow time for your bank or credit card company to process and post the refund.

If a returned item is not in eligible condition, we may refuse the return or issue a partial refund at our discretion.

Exchanges

The fastest way to get the item you need is to request a return for the eligible item and place a new order for the replacement product.

Questions

If you have questions about a return or this policy, contact us at admin@legacyautobodysupply.com.